Vonage Business Cloud UK | Answer (2024)

1. Sign in to theAdmin Portal.
2. Click Phone System and then click Users.
3. Click Add New(top right)and thencomplete fields forBasic Info, Settings and Permissions, and Extensions.

   Basic Info

   First Name	Enter the first name of the user.
   Last Name	Enter the last name of the user.
   Username	Enter a username between6 to 50characters, where the following are allowed: Alphanumeric characters(A - Z and 0 - 9) Special characters: pound (#), hyphen(-),comma(.), period(.),and ampersand(@).
   Email	Enter the email address of the user. NOTE:AWelcome email is sent to the new user with a link to set password/security question, and notice to set their Voicemail PIN.
   Confirm Email	Re-enter the email address to confirm.
   Select Group(s)	Assign this user to a group, if available. Groups organize your users by the categories that you select. See Group Management for details.

   Settings and Permissions

   User Type	Account Administrator Add and manageservices, features, and billing for all user types. NOTE: This option is visible to the Super User only. Billing Admin Make a payment, view billing history, and manage payment methods. Call Queues Admin Manage call queues and company recordings. Call Queues Report Admin Manage and view all reports. End User Manage features for their extension only. End User No Dashboard Manage features for their extension only but do not have access to theCall Dashboard. Reports Admin Manage and view all reports. User Admin Manageall user types and extensions.
   Update this user with important service announcements	Send notices to this user by email.
   Allow web and mobile app access	​​Enable user access to account by both the Desktop App and Vonage Mobile App.
   Send new user email	Trigger Welcome email when thisuser is added.
   Allow this user to set and block the Outbound Caller ID for their extension(s)	Let this user enable or disable outbound Caller ID for theirextension.
   Allow this user to manage Call Blocking for their extensions(s)	Let this userset call block rules fortheir extension.

   Extensions

   Assign an available extension	Assign this user to an existing extension; you must select the extension to assign from the Extensions menu.
   Purchase a new extension	Contact Customer Care to purchase a new extension for the account.
   User does not need an extension	Add an End User withoutan extension; this user cannot make calls, or access the Desktop App.

4. Click Save once completed.

1. Sign in to theAdmin Portal.
2. Click Phone System and then click Users.
3. Click Bulk (top right), then select Add.
4. (Optional) Mark the checkbox toSend a welcome email to all users added.
5. Fill in the fields (first name, last name, email, and user type), then click Add User.
6. Repeat step 5 for each user, then click Save (top right).
7. If you have available extensions on the account, you will be given the option to select the users to assign to each available extension type.
   
   1. (Optional) Mark the checkbox to Send a Voicemail PIN Reset email to all users assigned to extensions.
   2. Select the Users to assign to each available extension type.
   3. Click Save (top right).

Change Username

Change Permissions

Resend New User Emails

Reset a User Password

Assign an Extension

Unassign an Extension

Change Default Extension

Reset Extension